To book an appointment at the surgery you would need to telephone the reception team on 01724 292099, walk into the surgery or contact us via our online consultation service. Appointments at the surgery are on a pre-bookable or same day urgent basis.
Please mention at the time of booking your appointments:
- If you prefer to see a specific doctor or nurse
- If you need an interpreter
- If you require a smear or routine contraception
- If you think you may require an intimate examination
- If you are unsure whether the nurse would be able to help you with you condition
We operate a same day appointment system, although a small number of appointments are available for pre-booking. Appointments can be booked by telephoning on the day from 8.00am. Consultations last between 10 to 15 minutes depending on your appointment type, and only one medical problem can be dealt with at a time. We will always try to see you at your allocated time, however it is not always possible to stick rigidly to these times as the nature of medical work is such that some patients have complex conditions that take a little longer to sort. We hope you understand if you have to wait a little longer.
Making an appointment
The receptionist will ask for brief details of the reason why you wish to see the doctor as there are occasions when a health problem is best managed by another member of the team, information given is treated in the strictest confidence. You may ask the receptionists if wish to see a specific doctor, but not all of our doctors work every day.
Telephone consultations
Some problems can be dealt with simply talking to the doctor or nurse over the telephone. This can be more convenient and save you time. When you call for an appointment the receptionist will offer you this service and the doctor will then call you back between the hours agreed. If the doctor/nurse feel you need to be seen they will make an appointment for you to come into the surgery.
Online Consultations
Contact our Practice - Use our online consultation.
Tell us about your problem and request medical advice and we'll respond promptly within our online consultation hours. Get started.
Extended Access to Primary Medical Services
Evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a range of clinicians including GPs and nurses on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby. Talk to the practice receptionist to discuss an appointment.
From 1st October 2018 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gp/gpfv/redesign/improving-access.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
It is important to ring as early as possible if you are too ill to come in to the surgery, are requests for home visits will be assessed on medical need.
You will be asked to provide a contact telephone number and a Clinician will call you back to discuss your problem and arrange the best course of action for you.